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Originally delivered on 1/31/2023 7:05 pm

SUBJECT: Important Weather & Canine Flu Info

Prepare For Power Outages
Verify Sprinklers are Turned Off!

Please turn off your automatic sprinklers starting TODAY to prevent dangerous icing on sidewalks and roadsExcessive water runoff and watering during rain, ice or snow is prohibited by the City of Plano.

While you're checking your system, make sure it is set for the correct watering day. From November 1 - March 31 watering is limited to once per week. If you ever need to check this, you can find the schedule on our website under Community Information.

  • Residential addresses with an odd number (1, 3, 5, 7 and 9) as their last digit water Tuesdays.
  • Residential addresses with an even number (0, 2, 4, 6 and 8) as their last digit water Thursdays.

Other tips from the City of Plano.

  • Turn off automatic sprinklers now that cooler weather has arrived. Most grasses go dormant until spring, which reduces your lawn’s need for water and saves you money!
  • If watering is needed, set your sprinklers to run when the temperature is warmer, between 10 am and 6 pm, to avoid icing of streets and sidewalks.

Let's Not See This...Hopefully!

Freezing Rain with accumulations is possible tomorrow which could lead to power outages. Things to remember in preparation.

  1. Stream cold and hot water in all faucets
  2. Open all cabinet doors.
  3. Keep cellphones, laptops and tablets fully charged
  4. Find flashlights and batteries.
  5. Locate tools to turn off Water main if needed. You can print instructions from our website here.
  6. Flush various toilets.
  7. Run your pool pump and filter continuously before water begins to freeze and to insulate your above ground pool pipes to protect them. If your power goes out, follow recommended guidelines on when to turn off the breaker.
  8. During a power outage, never use generators, grills, or other gasoline-, propane-, or charcoal-burning devices inside your home, garage, or carport or near doors, windows, or vents. They produce carbon monoxide, an odorless, colorless gas that kills more than 500 Americans each year.
  9. Make sure you are registered on our website ( and have an emergency contact and phone number in case a neighbor notices a problem with your property. WE GET REPORTS EVERY YEAR FROM CONCERNED NEIGHBORS!!
Click Here to Update Your Contact Information

2023 Online Dues Payment Now Open!

Community Information
Electric and Gas Service

If you experience issues, report them directly to your provider.



Downed power lines 

  • Stay away and keep people away from the line and call 911 immediately.
  • Call CoServ at 844-330-0762 for a downed line emergency.

Gas Energy Service

Call 911 first for any gas emergencies/gas leaks. Then call the appropriate gas company:

  • Atmos Energy: 866-322-8667
  • CoServ Gas: 844-330-0763
Weather-Related City Service Changes

While the City and Plano Municipal Center remain open, weather may impact operations. Check City communication channels before you leave. City of Plano website Weather Notice

Road Conditions

City crews continue to sand bridges and intersections. Don't drive if you can avoid it. If you have to drive, remember: Ice and snow, take it slow – slower speed, slower acceleration, slower steering, and slower braking. Be extra cautious on bridges and overpasses – they freeze first because there is no ground underneath to insulate them. 

Trash & Recycling

Residential Services - Trash and Recycling services are canceled for Tuesday, Jan. 31. Please leave your cart at your collection point. As soon as driving conditions are safe, we will pick up your cart.  

Emergency Water Leaks

Should you need to report a water leak, call Public Works Customer Service (7 am-10 pm) at 972-769-4160 or the Ridgeview Pump Station (10 pm-7 am) at 972-769-1623. Follow the instructions to shut off water posted on our website HERE. Check out this water shut-off how-to video from the City of Plano so you are prepared.

Fallen Trees in the Roadway 

If you see a tree has fallen in the roadway or is blocking a city sidewalk, call our public works team at 972-769-4140.

Sign up to receive emergency alerts at

Visit for the latest list of service changes.
Outbreak Leads to Temporary Changes at the Plano Animal Shelter

Despite all preventive measures, canine influenza has led to temporary changes at the Plano Animal Shelter. One dog's cough, discovered Jan. 17, has spread to all but four of the 102 dogs currently being housed. 

In response to this outbreak, all owner surrender appointments have been canceled and at-large dogs will be picked up only as a last resort. Also, due to the highly contagious nature of the disease, no dogs will be allowed to leave the shelter via adoption, fostering or other means until further notice. Plano Animal Services feels it is irresponsible to put potentially sick dogs out into the community when it would likely spread the disease to dogs in neighboring households.

Canine influenza, an airborne disease, is most contagious during the incubation period when dogs are exhibiting no symptoms. They may still be contagious for up to 20 days post infection. Fortunately, canine influenza has never had a reported case of transmission to a human.

If you are a dog owner, Plano Animal Services strongly encourages you to contact a veterinarian to discuss getting a canine influenza vaccination for your pet. If your dog has unusual coughing, lethargy or other signs of an upper respiratory illness, contact your veterinarian as soon as possible.

Learn more about canine influenza.
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